I know that Pride is a deadly sin, but whatever happen to pride in your work?
Pride for your company's name and proud to work for an outstanding organisation.
Some of you may know that I've been having a few problems with British Gas.
I have waited in on six occasions now and had to deal with such issues as; not being in when I was, the engineer coming with the wrong part and their continuing issue with the time space continuum.

This is the main problem with British Gas and their lack of understanding seems to mean that no approximate time of arrival can be given to the customer. But surely if you are the first job they can estimate a time between their depot and your house and they must know what time the person starts working hence "work time start + time to get to your house = approximate time person will be at your house."
I appreciate that this might not be so easy for the second call, but at least one person a day wouldn't be waiting in all morning.

The other problem is, the contact centre dies not seem to have the ability to tell the engineer what you want doing, and even the engineers can't communicate with each other. So every single time I have to explain what has happened so far and get asked many questions that I have no idea the answer of.

I am thinking of employing a number of retired people, so that they can come and sit in your house for you and wait for a delivery, an engineer etc; Mrs Scoggins could watch your telly in the warm and maybe have a lovely meal you would buy her, and maybe even make you a nice pie for when you got home. I'd be quite happy if she had her mates round for a knitting circle or even naked ludo!

Come on Britain, we've got rid of manufacturing, we've closed the pits, we've completely f***ed up banking, surely service is something we can manage.